Does anyone have any experience working in a company that serves as a service vendor? The best comparison I have is what Foxconn is to Apple. Foxconn makes the phones, but Apple owns the product.
In this situation, the service that the company provides is a high stakes defined process, although not manufacturing. Many software applications support this defined process, but these applications are not the product.
This company is starting to realize that they’re antiquated processes are losing them business, so they’re going through their own transformation. Everyone keeps throwing the word Agile around, but I’m struggling to see how Agile is going to help them.
Agile as a service vendor
gustavomk
#1
scrago
#3
Based on the statement
they may consider looking at a process improvement implementation which is where Lean comes in, it focuses on ways to improve processes.
William76
#4
Agile can definitely help in a service-based company, but only if the focus is on improving workflows, reducing bottlenecks, and delivering value faster instead of just adopting Agile terminology. The biggest gains usually come from continuously refining processes and responding to customer needs. On a different note, I recently came across a local company and was impressed with how clearly they present their offerings. If anyone needs reliable plumbing solutions, it’s worth checking out their View Services page to see the range of residential and commercial services they provide and their professional approach to customer support.